1. Order Cancellation or Modification

If you wish to cancel or modify your purchased order, please **contact us via email within 10 hours** from the time of successful purchase.

• After this period, we regret that we cannot accept requests for cancellation or modification, as your order may have already entered the processing and shipping preparation phase.

Note on Refunds:

• If your cancellation request is approved, the money will be refunded to your original method of payment within **5-10 business days**.

2. Accepted Modifications

Within 10 hours of placing your order, you can request the following changes:

• Modification of the shipping address.
• Changes to the size, color, or other variations of the selected product.

3. Request Process

To cancel or modify an order, please send an email to **info@theribbontale.shop** with the following information:

• Your order number.
• Your specific request (e.g., "I would like to cancel my entire order" or "I would like to change the product color to blue").

4. Orders After 10 Hours

If you wish to make a change after the 10-hour window has passed, you will need to wait until you receive the product and follow the procedure in our **Refund and Returns Policy**.

Contact Us

If you have any questions or need to submit a request, please contact us:

• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time
• Address: 834 S Frederick St Apt 301, Arlington, VA 22204, United States
• Email: info@theribbontale.shop