Have a question? We have answers. If you still can't find the information you need, please don't hesitate to contact us.

About Our Store

What is TheRibbonTale?

TheRibbonTale is a store specializing in unique, handcrafted gifts made from wood and metal. We believe every gift is a story and a special bond between the giver and the receiver.

Orders and Payment

Can I cancel or modify my order?

Yes. You have **10 hours** from the time of a successful purchase to contact us via email to request a cancellation or modification. After this timeframe, the order will be moved to the processing phase and cannot be changed.

What is your order cutoff time?

Our order cutoff time is **2:00 PM Eastern Time**. Orders placed after this time will be processed on the next business day.

What payment methods are accepted?

Currently, we only accept payments via **PayPal**. You can pay with your PayPal account balance or use a credit/debit card linked to your PayPal account.

Shipping and Delivery

What regions do you ship to?

We currently ship to the United States, Canada, and Australia.

What are your shipping costs and methods?

We use **Express Shipping** with a flat fee of **$6.49 USD** for all orders.

What is the total delivery time for my order?

The estimated total delivery time is **10 to 15 business days**, which includes 4-5 days for processing and 6-10 days for shipping.

What are your business days?

Our business days are **Monday through Saturday**, excluding holidays.

What if my package is damaged?

If your package is damaged, you must contact us within **30 days from the date you receive your order** with photos for timely assistance.

What if my package is lost?

If a package does not arrive after the estimated delivery timeframe has passed, please contact us so we can work with the shipping carrier to find a solution.

Returns and Refunds

What is your return policy?

We accept returns within **30 days from the date you receive your order**. The item must be unused and in its original packaging.

Who pays for return shipping?

We will cover **all return shipping costs**. Please contact us first via email to receive a prepaid return shipping label.

How long does a refund take?

If your refund request is approved, the money will be refunded to your original method of payment within **5-10 business days**.

Can I exchange an item?

We accept exchanges for items that are defective or damaged. You must contact us within **30 days from the date you receive your order**. We will cover all shipping costs for both the returned item and the new item being sent out.

Contact Us

How can I contact TheRibbonTale?

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time

Address: 834 S Frederick St Apt 301, Arlington, VA 22204, United States

Email: info@theribbontale.shop