Gender : Unisex

Material : Wood

Unique desktop decoration and tea pets

Welcome to **TheRibbonTale**. We are committed to processing and shipping your order quickly and securely. Please read our policy below for details on shipping times and terms.

1. Shipping Regions

We currently ship to the following countries:

• United States
• Canada
• Australia

2. Shipping Method and Cost

We use **Express Shipping** with a flat shipping fee of **$6.49 USD** for all orders.

3. Processing and Delivery Time

The total time to receive your order includes processing time and shipping time. Our business days are **Monday through Saturday**.

• Processing Time: From **4-5 business days**.
• Shipping Time: From **6-10 business days**.
• Total Delivery Time: Estimated from **10 to 15 business days**.

Please note that these are estimated timeframes and may vary due to unforeseen factors.

4. Order Cutoff Time

Orders placed before **2:00 PM Eastern Time** on business days will be processed the same day. Orders placed after this time will be processed on the next business day.

5. Taxes and Customs Fees

We believe in transparent pricing. The total amount you pay at checkout is the final price. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.

6. Responsibility for Accurate Address

The customer is responsible for providing a complete and accurate shipping address. We are not liable for lost or misdelivered orders due to incorrect information provided by the customer. If you need to change your address, please refer to our **Cancellation and Modification Policy** for details.

7. Damaged Packages

If your product is damaged during transit, please contact us within **30 days from the date you receive your order** for timely assistance.

8. Lost or Undelivered Packages

If you have not received your order after the estimated delivery timeframe has passed, please contact us via email at **info@theribbontale.shop** so we can resolve the issue promptly and ensure your rights are protected.

9. Need Help?

If you have any questions or concerns about your order or our shipping policy, please contact us:

• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time
• Address: 834 S Frederick St Apt 301, Arlington, VA 22204, United States
• Email: info@theribbontale.shop

Our refund and returns policy lasts **30 days from the date you receive your order**. If 30 days have passed, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable or personalized goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Before you return a product, you must contact us via email at info@theribbontale.shop to receive detailed instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Your refund will include **the product price and the original shipping cost**. The process will be completed within **5-10 business days**.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time for the refund to be officially posted and processed. If you've done all of this and you still have not received your refund, please contact us.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges or Replacements

We only replace items if they are defective or damaged.

To request an exchange or replacement, you must email us at **info@theribbontale.shop** within **30 days from the date you receive your order**. We will provide detailed instructions on how to return the product.

• **Return shipping costs** for an exchange or replacement will be covered by the store.
• **Shipping costs** for the new, exchanged product will also be covered by the store.

Shipping Returns

To return your product, you should mail it to: **834 S Frederick St Apt 301, Arlington, VA 22204, United States**. We will provide you with a prepaid return shipping label after you contact us via email.

Need Help?

If you have questions about our refund and returns policy, please contact us:

• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time
• Address: 834 S Frederick St Apt 301, Arlington, VA 22204, United States
• Email: info@theribbontale.shop