Our refund and returns policy lasts **30 days from the date you receive your order**. If 30 days have passed, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable or personalized goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Before you return a product, you must contact us via email at info@theribbontale.shop to receive detailed instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Your refund will include **the product price and the original shipping cost**. The process will be completed within **5-10 business days**.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time for the refund to be officially posted and processed. If you've done all of this and you still have not received your refund, please contact us.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges or Replacements
We only replace items if they are defective or damaged.
To request an exchange or replacement, you must email us at **info@theribbontale.shop** within **30 days from the date you receive your order**. We will provide detailed instructions on how to return the product.
- **Return shipping costs** for an exchange or replacement will be covered by the store.
- **Shipping costs** for the new, exchanged product will also be covered by the store.
Shipping Returns
To return your product, you should mail it to: **834 S Frederick St Apt 301, Arlington, VA 22204, United States**. We will provide you with a prepaid return shipping label after you contact us via email.
Need Help?
If you have questions about our refund and returns policy, please contact us:
- Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time
- Address: 834 S Frederick St Apt 301, Arlington, VA 22204, United States
- Email: info@theribbontale.shop
